Unit 17, No. 15-4, Xuefu Road,
Xiuquan Subdistrict, Huadu District,
Guangzhou City
Elarveca™ is owned by Guangzhou Qiancuifeng Technology Co., Ltd.
Return & Refund Policy
We want your experience with Elarveca™ to remain straightforward after your order arrives. This policy outlines how eligible returns, damaged products, exchanges and approved refunds are handled, along with the steps required before sending a product back to us.
30-Day Return Request Window
Eligible products may be submitted for a return request within 30 days after confirmed delivery. All return requests must be reviewed and authorized before merchandise is sent back.
Return Eligibility
To help us process a return efficiently, the product should generally be returned in substantially the same condition in which it was delivered.
- Product is unused and has not been materially altered
- Original packaging is included where reasonably applicable
- Included cables, accessories, manuals and components are returned
- Proof of purchase or valid Elarveca™ order information is provided
- Return request is submitted within the applicable return period
Starting a Return
Before sending a product anywhere, contact:
Please include your order number, the email address used during checkout, the product involved, and a short description of the reason for your return.
If the return is approved, our team will provide the applicable return instructions and return destination.
Products returned without prior authorization may not be accepted or associated correctly with your order.
Damaged, Defective or Incorrect Items
Please inspect your order shortly after delivery.
If the product appears damaged in transit, has a confirmed defect, or is different from what you ordered, contact our customer service team as soon as reasonably possible.
To help us review the issue, we may request:
- Clear photos or video of the product
- Photos of the outer packaging
- Shipping label information
- A description of the issue
- Your Elarveca™ order number
After review, we will advise you of the applicable resolution.
Items That May Not Qualify
Unless required otherwise by applicable law, certain products or circumstances may fall outside our standard return process.
- Products damaged through misuse, accident or unauthorized modification
- Products with missing major components or accessories
- Customized or personalized merchandise
- Digital products or gift cards where applicable
- Products specifically identified as final sale where legally permitted
- Hazardous or restricted items that cannot legally be returned through ordinary mail
Original outbound shipping charges are generally non-refundable unless required by law or the return results from an error for which we are responsible.
Unsure whether your product qualifies? Contact us before shipping anything back.
Exchanges
Availability can change quickly across electronics and accessories, so we generally handle replacement purchases separately from standard returns.
Where applicable, the most efficient process is:
- Request authorization to return the original product
- Complete the approved return process
- Place a separate order for the preferred replacement product
If your original product arrived defective, damaged or incorrect, contact us first so we can review the situation before you place another order.
EU Consumer Withdrawal Rights
Customers purchasing as consumers in the European Union may have statutory rights to withdraw from certain distance purchases within 14 days, subject to applicable law and any permitted exceptions.
Where the statutory withdrawal right applies, customers should contact us within the applicable period and follow the return instructions supplied by our support team.
Nothing in this policy is intended to limit consumer rights that cannot lawfully be excluded or restricted.
Refund Processing
Once an authorized return reaches the designated return facility, it will be reviewed before a refund decision is finalized.
The returned product is matched with the applicable order.
The product and included contents are reviewed against the approved return request.
If approved, the refund is sent back to the original payment method.
Please allow up to 10 business days after approval for us to initiate the refund. Your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.
If more than 15 business days have passed after your refund was approved, contact service@elarveca.com .
Return Shipping
Return shipping instructions depend on the reason for the return, product type, destination and applicable fulfillment location.
If a return shipping label or other shipping arrangement is provided by Elarveca™, please follow the instructions included with your authorization.
Where return shipping is the customer's responsibility, we recommend using a trackable shipping service and retaining proof of shipment until the return is completed.
Please wait until our team confirms the correct return destination. The return facility may differ from our registered business address.
Where Should I Send My Return?
Please do not automatically send returned merchandise to our registered company address.
Elarveca™ works with fulfillment and logistics facilities that may vary according to the product, customer location and order fulfillment route. An authorized return may therefore need to be sent to a different processing facility.
Before mailing a return, contact service@elarveca.com and wait for the applicable return instructions and confirmed shipping destination.
Email service@elarveca.com and include your order number whenever possible. Providing complete order information helps our team locate your purchase and review your request more efficiently.
Straightforward Support Beyond Checkout.
From audio and charging accessories to smart electronics and everyday computer products, our goal is to make post-purchase support clear, practical and easy to understand whenever something does not go as expected.